Refund Policy
At Storyphy, every book is custom-made using the details you provide. Because each product is personalized, refunds and cancellations are limited.
Non-Refundable Items (Personalized Products)
Personalized storybooks cannot be returned or refunded unless:
The product arrives damaged
There is a printing error from our side
The wrong item is delivered
We do not refund for:
Spelling mistakes entered by the customer
Change of mind after ordering
Incorrect personalization details submitted by the customer
Refund Eligibility
You are eligible for a replacement or refund only if:
You notify us within 48 hours of delivery
You share clear photos/video of the issue while unboxing the pacakage
The issue is from our side (printing error, damaged product, wrong item)
Cancellation Policy
Orders can be cancelled only within 5 hours of placing the order.
After the book enters production, cancellation is not possible.
How to Request a Refund
Email us at teamstoryphy@gmail.com with:
Order ID
Photos/videos of the issue
Explanation of the problem
Our team will respond within 24–48 hours.
Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method.
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