Refund Policy

At Storyphy, every book is custom-made using the details you provide. Because each product is personalized, refunds and cancellations are limited.

Non-Refundable Items (Personalized Products)

Personalized storybooks cannot be returned or refunded unless:

The product arrives damaged
There is a printing error from our side
The wrong item is delivered

We do not refund for:

Spelling mistakes entered by the customer
Change of mind after ordering
Incorrect personalization details submitted by the customer

Refund Eligibility

You are eligible for a replacement or refund only if:

You notify us within 48 hours of delivery

You share clear photos/video of the issue while unboxing the pacakage

The issue is from our side (printing error, damaged product, wrong item)

Cancellation Policy

Orders can be cancelled only within 5 hours of placing the order.

After the book enters production, cancellation is not possible.

How to Request a Refund

Email us at teamstoryphy@gmail.com with:

Order ID
Photos/videos of the issue
Explanation of the problem

Our team will respond within 24–48 hours.

Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method.

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